Terms of Use

The services offered by Cosio – registered as a sole trader – through this Cosio.co.uk website (the “Site”) are subject to the Website Terms of Use and Trading Terms set out below which together form the terms and conditions (“Terms and Conditions”). By using the Site, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use this Site.

We reserve the right to update the Terms and Conditions at any time. When We do so, We will provide access to the new Terms and Conditions on the Site home page. The new Terms and Conditions will take effect immediately, and will govern all transactions with Us through the Site. If you do not agree with the new version of the Terms and Conditions, you must cease to use the Site.

   Privacy and Data Protection
Cosio.co.uk is committed to protecting your privacy and will only use the information that we collect about you in accordance with all applicable data protection and privacy legislation, regulations and guidance.

In our privacy policy we explain how we look after your personal data when you visit our websites (regardless of where you visit them from), when you buy products from Cosio.co.uk. We also explain your data privacy rights and how the law protects you. It is important that you read our privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing your personal data. Our privacy policy is in addition to the other notices and is not intended to override them.

 Website Terms of Use

    Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device.

We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

We reserve the right, at our discretion, to withdraw, suspend or modify the Site or certain features or parts of the Site with or without notice to you, where We have reason to do so. There may also be times when the Site or certain features or parts of the Site become unavailable, whether on a scheduled or unscheduled basis. You agree that We will not be liable to you or to any third party for any withdrawal, modification, unavailability, suspension or discontinuance of the Site or any service available on or through the Site.

We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

    Using the Site

This Site is for personal and non-commercial use. You must not use any materials contained in the Site except to the extent necessary for your own personal use.

In using the Site and information available from the Site, you agree that you will not:

(1) post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings;

(2) omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content;

(3) impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity;

(4) engage in any activities in order to withhold or cloak identity or contact information;

(5) send harassing and/or threatening messages to others;

(6) engage in “flooding” – i.e. ICMP flooding and mail bombing (sending large amounts of email repeatedly to the same email address);

(7) use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to Our name or reputation;

(8) electronically stalk or otherwise electronically harass another

(9) engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.

You agree that you are responsible for your own communications and that you will not post, disseminate or transmit any content that:
(a) contains personally identifiable information belonging to minors; or

(b) is for commercial purposes or contains advertising or is intended to solicit a person to buy or sell services or to make donations.

Accuracy of information

We will use reasonable endeavours to ensure that information on the Site is accurate, but commentary and other material posted on the Site are not intended to amount to advice or authority on which reliance should be placed. Except to the extent that Our Trading Terms apply (as set out below), We make no representation or warranty that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, We accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information.

    Communications
Whilst We are always happy to hear from you, it is Our policy not to accept or consider creative materials, ideas or suggestions other than those We specifically request. This is to avoid any misunderstandings if your ideas are similar to those We have developed independently. Therefore, We request that you do not send to Us any original creative materials such as original artwork etc. Any communication or material you do transmit to the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary.

Anything you transmit or post may be used by Us or our affiliates for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. We are free to use any ideas, concepts, know-how or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

   Your Site account
You may create an account on this Site by clicking on the Your Account linkon the homepage and following the on-screen prompts. Please note that you will be required to supply information including a valid email address and your home address. This needs to be the registered address of your chosen payment card. Incorrect details may result in the rejection of your order.

You can amend your details at any time by logging in or while placing your next order. To do so , either select “change your details” on the “checkout” screen or log in and navigate to your account pages and follow the relevant links.

Please note that We reserve the right to suspend or terminate your account if it is or appears to Us to be used in breach of any of the provisions of these Terms and Conditions, including the provision of false registration details or any other misuse of the Site. Any person who holds such a suspended or terminated account must not re-register on the Site without Our prior consent.

    Linked Sites
We assume no responsibility for the contents of any other web sites to which the Site has links and We do not endorse the material on any linked web site. The provision of any links does not imply We have any association with their operators. We shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or in reliance on any content, goods or services available on such hyperlinked sites.

    Trading Terms

    Pricing Policy
We continue to review Our service to ensure that customers keep coming back to Us for more than just great value in all the products We sell.

The prices of products advertised for sale on the Site are as set out on the Site, errors and omissions excepted. All prices are in pounds (£) sterling, but excluding delivery charges. Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Prices may change at any time prior to acceptance of your order.

In the unlikely event that the price of an item has been incorrectly advertised on the Site, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or We are unable to obtain your instructions, We will cancel your order and refund full payment back to you. We will not be obliged to supply products at the incorrect price.

    Age Restrictions
Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item.

Warning: It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party.

Persons placing or the purchase of products on the Site, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.
Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered.
We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.

Product Information
Please note all products on website are pre-owned (used).

All pictures of the products are only for illustration purposes because we may have many items on stock from same product and this is the reason we use original picture release.

The feature on the Site of a product does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.

Quality of Used (pre-owned) products for sale
You acknowledge that products sold by us, will be pre-owned unless stated as being New.

DVD

All of the pre-owned (used) DVDs we sell are extensively checked, so you are guaranteed quality.

All DVDs come with 30 days working guarantee. If not working we will replace if we have the same game, otherwise will refund.

Please note that the Site stocks PAL UK games, consoles, accessories and region 2 UK DVDs only. Region 2: Europe + Egypt + West Asia + Japan + South Africa + Greenland + French Guiana

Where media products are concerned, we check the products we sell and warrant that the product will be in perfect playing condition when dispatched to you.

Media products will be dispatched with all original covers, artwork, booklets and other inserts which were supplied with the items when we purchased them ourselves. Not all Games will have instructions booklets, as many are now provided in-Game, and are readily available online. We are unable however to provide you with individual hyperlinks to online Game instructions for any Games that you purchase from us. We are also unable to guarantee that DLC (Digital Online Content) codes will be available upon purchase of Games.

The cases for the products will be structurally sound but may have some blemishes and minor damage associated with the prior day to day use of the pre-owned product.

Where Games or DVDs permit game play/access via a website, you may be charged by the manufacturer or another party in this respect and we will not be responsible for any of these additional charges.

You acknowledge, agree and accept that if a USED CD, DVD, Blu-ray or Game product description for the item contains reference to a digital copy or words to that effect that describe that the item will have a digital copy included within it, that we have no obligation whatsoever to provide you with A DIGITAL COPY and in the majority of cases NO SUCH DIGITAL COPY will be provided to you should you purchase this USED item. Furthermore, once purchased you agree and accept that you will NOT be sent a digital copy that you can access because this is a USED item. If this item is available as NEW then you will receive the item as described once purchased. . You should be aware that DIGITAL COPY and UV copy on NEW items are only valid for two years starting on the product release date. You understand that under no circumstances are we able to provide you with a second valid code.


BOOKS: the categories we use are Very Good, Good and Well-Read

Very Good

  • Minimal amount of creasing to the spine
  • Square binding
  • Minimal or no discolouration to pages
  • Dust jacket present

Good

  • Slightly crooked spine or slightly torn dust jacket
  • Mild creasing of cover
  • Slightly loose bindings
  • Mild browning
  • Slight highlighting or note taking

Well-Read

  • Spine may be warped with cracking and scuffing
  • Cover may be discoloured and creasing
  • Pages may be browned and warped
  • Markings and note taking do not interfere with reading
  • May be without end papers or title page
  • May be some water damage
  • Cover slightly torn

    Orders for Sales & Purchases
You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion We will email you to make you aware as soon as it is possible to do so.

You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.

Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancelling an Order).

Although We endeavour to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens We will cancel your order, send you an email to confirm the cancellation and refund full payment back to you.

    Consumer Rights
If you are contracting as a consumer, you may cancel a Contract at any time within 14 working days, beginning the day after you receive the items ordered.
In this case you will receive a full refund of the price paid for the products (minus shipping) in accordance with our refunds policy.

To cancel a Contract you must inform us in writing (email is preferred). You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk.

You have a legal obligation to take reasonable care of the products whilst they are in your possession and if you fail to comply with this obligation, we may have a right of action of you for compensation.


Payment

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
We cannot accept your order until you have paid for it in full.
Payment methods are PayPal or Bank Transfer.
PayPal accept major debit and credit card and you can pay even if you do not have any PayPal account.
Bank Transfer must be made in maximum 48 hours after you sent your order. Please wait for the invoice where you will find all bank details. We use a Santander account.


Delivery

Further information about our delivery areas, delivery charges and estimated delivery times is set in Shipping page.

Orders are usually dispatched the next working day (Monday to Saturday) and in some cases in same day.

Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available.

We deliver the products ordered to the valid delivery address which you supply. We cannot deliver items within the same order to multiple addresses. We currently deliver to the UK mainland, including the Scottish Highlands and Islands and Northern Ireland.

We will advise you by email if there is likely to be a delay in dispatching your order. We reserve the right at Our discretion to ship orders only to the billing address.

If you order two or more items from Us and one of those items is not in stock, We will contact you (using the details you provide to us when ordering or in your Site account) to discuss changes to your order. There will be no extra postal charges for orders where delayed items are sent separately.

Once received, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered, We will not accept any liability for their loss, damage or destruction after they have been delivered.

You can check the current delivery status of your order at any time by logging in to your Site account. In addition, We will send you an email (to the email address you supply when you register with the Site) alerting you of any change of status of your order including when We have dispatched your order.


Cancellations and Returns Policy

You may cancel your order (or any part of it) at any stage before it is delivered to you. Please note that it may not be possible to stop dispatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.

You may cancel your order up to fourteen (14) days after delivery of the order to you.

Unless items are damaged or faulty when delivered, you may only cancel your order if:

(a) in the case of pre-owned software and/or hardware the items are in the same condition they were in when We delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any game or other computer software, provided that it is still in the original sealed packaging (if applicable).

(b) in the case of new software the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging with the seal still intact.

If you are cancelling an item purchased in a discounted or promotional offer, all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund (minus shipping cost). If all the items are not returned the refund will be adjusted accordingly.

When you return a product to us because you claim that it has been damaged in transit, you should also return the packaging in which it was delivered, together with any notification of damage which you may have received from the postal service who delivered it. We will examine the items to assure ourselves that we believe the damage, which it may have sustained, is consistent with the sort of damage which could occur during transit, and will notify you of your refund by email within a reasonable period of time.

All products should be returned to us by post within 14 days of you cancelling your order.
You will have to bear the direct cost of returning the products to us.

Please send an e-mail to contact@cosio.co.uk to obtain the address for returning.

All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.

In all cases, any refunds to you will usually be made using the same method originally used by you to pay for your purchase.

If you cancel your order you will receive full payment back to you, minus shipping cost.

    Damaged or Wrong product
In the unlikely event that any product you purchase is damaged or faulty when delivered to you, or is not what you ordered, We may offer an exchange or refund as appropriate, in accordance with your legal rights.

    Service Availability
Our site is only intended for use by people resident in the UK. We do not accept orders from individuals outside the UK. A valid UK postcode must be used for the delivery address.

    Our liability

You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, contracts, goodwill, opportunity and other similar losses) arising out of or in connection with the use of the Site or any products or services purchased from the Site.
We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.
Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.